CUSTOMER SUPPORT

All products come with either a Lifetime or 1-Year Replacement Policy. Please refer to the packaging of your product for more information on your warranty. For ANY quality-related issues, we will send you a replacement for free! See our Policy Information below for more details. 

Please note that any Sojoy Policy is not valid unless the item is purchased directly from Sojoy.

WARRANTY INFORMATION

For redeeming a replacement under our policy, please contact our Customer Support directly at us.sales1@sojoy.com for assistance. When contacting us, please provide us the following information: 

-Order Confirmation/Order ID 

-Product Name/Title (in cases of multiple orders) 

-Picture of the damage (if applicable)

LIMITATIONS

Replacement under warranty can only be covered in the country of purchase. For orders we are unable to issue a replacement due to shipping restrictions, we will provide you with a refund on a case by case basis.