All products come with either a Lifetime or 1-Year Replacement Policy. Please refer to the packaging of your product for more information on your warranty. For ANY quality-related issues, we will send you a replacement for free! See our Policy Information below for more details.
Please note that any Sojoy Policy is not valid unless the item is purchased directly from Sojoy.
For redeeming a replacement under our policy, please contact our Customer Support directly at firstname.lastname@example.org for assistance. When contacting us, please provide us the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Picture of the damage (if applicable)
Replacement under warranty can only be covered in the country of purchase. For orders we are unable to issue a replacement due to shipping restrictions, we will provide you with a refund on a case by case basis.